{"id":995,"date":"2023-06-07T06:00:00","date_gmt":"2023-06-07T10:00:00","guid":{"rendered":"http:\/\/192.168.1.41\/?p=995"},"modified":"2023-06-02T16:20:11","modified_gmt":"2023-06-02T20:20:11","slug":"shifting-the-service-desk-left","status":"publish","type":"post","link":"http:\/\/192.168.1.41\/episode\/shifting-the-service-desk-left\/","title":{"rendered":"Shifting The Service Desk Left"},"content":{"rendered":"\n<p>Scott Moore interviews Elise Carmichael, who expounds upon Digital Employee Experience (DEX) with a focus on the service desk, where fixing issues is the most expensive place. How do we make the service desk more proactive? DEX makes this possible by shifting the IT service desk left.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-embed-handler wp-block-embed-embed-handler wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Shifting the Service Desk Left\" width=\"1080\" height=\"608\" src=\"https:\/\/www.youtube.com\/embed\/q5O0-4wyxjc?feature=oembed\"  allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>\ud83d\udc99 Tricentis \u25ba <a href=\"https:\/\/www.tricentis.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.tricentis.com\/<\/a>. Make sure to visit them and tell them \u201cThank You\u201d for making this show possible.<\/p>\n\n\n\n<p>Want to support PERFTOUR? Buy Me A Coffee! <a href=\"https:\/\/bit.ly\/3NadcPK\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/bit.ly\/3NadcPK<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\">Connect with me<\/h2>\n\n\n\n<p>TWITTER \u25ba <a href=\"https:\/\/bit.ly\/3HmWF8d\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/bit.ly\/3HmWF8d<\/a><br>LINKEDIN COMPANY \u25ba <a href=\"https:\/\/bit.ly\/3kICS9g\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/bit.ly\/3kICS9g<\/a><br>LINKEDIN PROFILE \u25ba <a href=\"https:\/\/bit.ly\/30Eshp7\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/bit.ly\/30Eshp7<\/a><\/p>\n\n\n\n<p>\ud83d\udd17 Links:<\/p>\n\n\n\n<ul>\n<li>Scott Moore Consulting: <a href=\"https:\/\/scottmoore.consulting\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/scottmoore.consulting<\/a><\/li>\n\n\n\n<li>Perftour Website: <a href=\"https:\/\/theperformancetour.com\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/theperformancetour.com<\/a><\/li>\n\n\n\n<li>SMC Journal: <a href=\"https:\/\/smcjournal.com\">https:\/\/smcjournal.com<\/a><\/li>\n\n\n\n<li>DevOps Driving: <a href=\"https:\/\/devopsdriving.com\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/devopsdriving.com<\/a><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Scott Moore interviews Elise Carmichael, who expounds upon Digital Employee Experience (DEX) with a focus on the service desk, where fixing issues is the most expensive place. How do we make the service desk more proactive? DEX makes this possible by shifting the IT service desk left.<\/p>\n","protected":false},"author":1,"featured_media":996,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","cybocfi_hide_featured_image":"yes","footnotes":""},"categories":[17],"tags":[106,45,44,111],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Shifting The Service Desk Left - Performance Tour - Software Engineering Site Reliability and Observability<\/title>\n<meta name=\"description\" content=\"Scott Moore interviews Elise Carmichael, who expounds upon Digital Employee Experience (DEX) with a focus on the service desk, where fixing issues is the most expensive place. How do we make the service desk more proactive? 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