{"id":959,"date":"2023-05-08T13:31:08","date_gmt":"2023-05-08T17:31:08","guid":{"rendered":"http:\/\/192.168.1.41\/?p=959"},"modified":"2023-05-08T13:43:47","modified_gmt":"2023-05-08T17:43:47","slug":"the-performance-tour-2023-behind-the-show-episode-03","status":"publish","type":"post","link":"http:\/\/192.168.1.41\/blog\/the-performance-tour-2023-behind-the-show-episode-03\/","title":{"rendered":"The Performance Tour 2023 \u2013 Behind the Show Episode 03"},"content":{"rendered":"\n<p>The Performance Tour Season 2023 Episode 03 on Digital Employee Experience was released on April 19, 2023. If you have not seen it yet, you can check it out below:<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Digital Employee Experience\" width=\"1080\" height=\"608\" src=\"https:\/\/www.youtube.com\/embed\/hC0y3TrE4KM?feature=oembed\"  allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Digital Employee Experience<\/h2>\n\n\n\n<p>In this episode, I am introducing the idea of the Digital Employee Experience (DEX) to my audience. The viewers of my show have experience with performance from an application and infrastructure standpoint, but we rarely get into the workforce that utilizes all of that software and hardware. I began working with Lakeside Software this year to fill that gap and address the&nbsp; missing element in regards to performance in IT, especially within companies. For years I have talked about how to optimize the software code, the servers, the network, and the end-user experience. However, if the employees and end-users are still experiencing roadblocks to using all of it, then it doesn\u2019t really matter how fast or efficient it is. They will still hate working with it. On the back end we monitor pretty much everything with APM or Observability platforms, and we get some front-end performance monitoring with End User Monitoring (EUM) or Real User Monitoring (RUM). These are still looking from the outside in. The missing piece is at the edge on the corporate machines looking from the inside out &#8211; and this is where DEX begins.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Modern Workforce&nbsp;<\/h2>\n\n\n\n<p>I figured the best way to demonstrate how much things have changed for end users in terms of their work environment was to find a remote place and do a show from the middle of nowhere.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"541\" src=\"http:\/\/192.168.1.41\/wp-content\/uploads\/2023\/05\/image-4-1024x541.png\" alt=\"\" class=\"wp-image-964\" srcset=\"http:\/\/192.168.1.41\/wp-content\/uploads\/2023\/05\/image-4-980x518.png 980w, http:\/\/192.168.1.41\/wp-content\/uploads\/2023\/05\/image-4-480x254.png 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n\n\n\n<p>Over the last three years, employees have been working from home and moved behind their own VPN to work remotely &#8211; and many times this last mile is something the company has little control over.&nbsp; I\u2019m on the road a lot, but I still need to get my work done, and I want a good experience with the hardware and software I use all the time. So to demonstrate the value of DEX, we decided to just do the show out in the field.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Interview with Geoff Hixon<\/h2>\n\n\n\n<p>Geoff is one of the first people I met at Lakeside, and he has been there a long time. The company is not new, but it seems that the industry is starting to&nbsp; recognize the DEX category as new. It is exciting to see this happen, and it\u2019s great to have access to people so knowledgeable on the topic.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"683\" height=\"1024\" src=\"http:\/\/192.168.1.41\/wp-content\/uploads\/2023\/05\/image-2-683x1024.png\" alt=\"\" class=\"wp-image-962\"\/><\/figure>\n\n\n\n<p>The most compelling thing for companies to realize is that if you aren\u2019t thinking about making the employee experience better, you are really losing out. This is why we emphasize this quote from Gartner:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"523\" src=\"http:\/\/192.168.1.41\/wp-content\/uploads\/2023\/05\/image-1-1024x523.png\" alt=\"\" class=\"wp-image-961\" srcset=\"http:\/\/192.168.1.41\/wp-content\/uploads\/2023\/05\/image-1-980x501.png 980w, http:\/\/192.168.1.41\/wp-content\/uploads\/2023\/05\/image-1-480x245.png 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n\n\n\n<p>If you aren\u2019t executing a strategy around DEX, you are leaving money on the table. It\u2019s not just about doing the latest fad. As Geoff says, \u201cIT is actually controlled BY THE WORKFORCE\u201d. You aren\u2019t controlling your workforce. That\u2019s a pretty strong statement. Companies must figure out how to deal with this &#8211; and soon.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Nancy\u2019s BBQ<\/h2>\n\n\n\n<p>I realize that the remote area I was in looks nothing like the Florida portrayed by most of the pictures you\u2019ve seen on TV and magazines. When you think of Florida you probably think of this:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"http:\/\/192.168.1.41\/wp-content\/uploads\/2023\/05\/image.png\" alt=\"\" class=\"wp-image-960\" srcset=\"http:\/\/192.168.1.41\/wp-content\/uploads\/2023\/05\/image.png 1024w, http:\/\/192.168.1.41\/wp-content\/uploads\/2023\/05\/image-980x735.png 980w, http:\/\/192.168.1.41\/wp-content\/uploads\/2023\/05\/image-480x360.png 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n\n\n\n<p>I was about 40 miles away from the beach when I was in the middle of nowhere. That is how different Florida can be from region to region. I decided to go to Sarasota (the Lakewood Ranch area), and eat some BBQ at Nancy\u2019s.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/192.168.1.41\/wp-content\/uploads\/2023\/05\/image-5.png\" alt=\"\" class=\"wp-image-965\" width=\"720\" height=\"540\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/192.168.1.41\/wp-content\/uploads\/2023\/05\/image-6.png\" alt=\"\" class=\"wp-image-966\" width=\"735\" height=\"551\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/192.168.1.41\/wp-content\/uploads\/2023\/05\/image-7-769x1024.png\" alt=\"\" class=\"wp-image-967\" width=\"641\" height=\"854\" srcset=\"http:\/\/192.168.1.41\/wp-content\/uploads\/2023\/05\/image-7-769x1024.png 641w, http:\/\/192.168.1.41\/wp-content\/uploads\/2023\/05\/image-7-480x639.png 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 641px, 100vw\" \/><\/figure>\n\n\n\n<p>It was good, and as you can see they give you large portions. I had the spare ribs, pulled pork, and mac and cheese.<\/p>\n\n\n\n<p>I\u2019m looking forward to exploring more in the area of Digital Employee Experience &#8211; and more BBQ too!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introducing Digital Employee Experience (DEX) and what the Lakeside Software platform does for end users.<\/p>\n","protected":false},"author":1,"featured_media":963,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","cybocfi_hide_featured_image":"yes","footnotes":""},"categories":[21],"tags":[27,45,44,43],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Performance Tour 2023 \u2013 Behind the Show Episode 03 - Performance Tour - Software Engineering Site Reliability and Observability<\/title>\n<meta name=\"description\" content=\"Introducing Digital Employee Experience (DEX) and what the Lakeside Software platform does for end users.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/192.168.1.41\/blog\/the-performance-tour-2023-behind-the-show-episode-03\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Performance Tour 2023 \u2013 Behind the Show Episode 03\" \/>\n<meta property=\"og:description\" content=\"Introducing Digital Employee Experience (DEX) and what the Lakeside Software platform does for end users.\" \/>\n<meta property=\"og:url\" content=\"http:\/\/192.168.1.41\/blog\/the-performance-tour-2023-behind-the-show-episode-03\/\" \/>\n<meta property=\"og:site_name\" content=\"Performance Tour - 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