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The Performance Tour

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Shifting The Service Desk Left

Shifting The Service Desk Left

Scott Moore interviews Elise Carmichael, who expounds upon Digital Employee Experience (DEX) with a focus on the service desk, where fixing issues is the most expensive place. How do we make the service desk more proactive? DEX makes this possible by shifting the IT service desk left.

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What Is The Performance Tour?

The Performance Tour is a video series that documents a continuous road trip, and it’s all about performance engineering. Scott Moore meets with experts in the IT industry, sharing knowledge and best practices. It covers the fields of software engineering, performance testing, Observability, software automation, DevOps, cloud computing, AI, and much more.

Roadshow events invite an informal discussion on a variety of trending topics.

Events cover such topics as:

  • Software Engineering
  • Performance Engineering / Testing
  • Digital Experience Monitoring (DEM)
  • Observability
  • Security
  • Cloud Computing
  • AI

Want to be a featured on the show? Companies, customers, and subject matter experts are welcome.

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